Privacy Policy

Privacy Policy

At Elysian Plastic Surgery Centre, we respect your privacy and understand the importance of protecting your personal and medical information. This Privacy Policy explains how we collect, use, store, and protect the information shared with us through our website, enquiry forms, phone calls, WhatsApp communication, appointment requests, consultations, and other interactions.

By using our website or sharing your information with us, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily share with us, including:

  • Name
  • Phone number
  • Email address
  • City or location
  • Preferred service or treatment enquiry
  • Appointment details
  • Medical or aesthetic concerns shared through forms, calls, messages, or consultations
  • Photographs, reports, or images shared for treatment assessment, where applicable
  • Feedback, reviews, or testimonials
  • Website usage details such as browser type, device information, IP address, and pages visited

We collect only the information required to respond to your enquiry, schedule appointments, provide consultation support, and improve your experience with us.

How We Use Your Information

The information collected may be used for the following purposes:

  • To respond to your enquiries
  • To schedule or confirm appointments
  • To understand your treatment requirements
  • To provide consultation-related communication
  • To share pre-consultation or post-consultation instructions
  • To improve our website, services, and patient experience
  • To send relevant updates, reminders, or service-related communication
  • To maintain internal records
  • To comply with applicable legal, medical, and regulatory requirements

We do not use your personal information for purposes unrelated to your care or communication with Elysian Plastic Surgery Centre.

Medical and Treatment Information

Any medical, aesthetic, treatment-related, photographic, or consultation information shared with us is handled with care and confidentiality. Such information is used only for evaluation, consultation, treatment planning, documentation, or follow-up purposes.

Before-and-after images, patient photographs, reviews, or testimonials are used for marketing or educational purposes only with appropriate consent.

Sharing of Information

We do not sell, rent, or trade your personal information.

Your information may be shared only when required with:

  • Doctors, consultants, and authorised clinic staff involved in your care
  • Appointment, website, communication, or technology service providers assisting our operations
  • Legal, regulatory, or government authorities, if required by law
  • Emergency or medical support services, where necessary for patient safety

All reasonable steps are taken to ensure that any third party handling your information does so responsibly and securely.

Cookies and Website Tracking

Our website may use cookies or similar technologies to understand visitor behaviour, improve website performance, and enhance user experience. Cookies may help us analyse which pages are visited, how users interact with the website, and how we can improve our online presence.

You may disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

Data Security

We take reasonable administrative, technical, and organisational measures to protect your personal information from unauthorised access, misuse, alteration, disclosure, or loss.

While we follow appropriate safety practices, no digital platform, website, or online communication system can be guaranteed to be completely secure. Users are advised not to share highly sensitive information through public or unsecured channels.

Data Retention

We retain personal and treatment-related information only for as long as necessary to fulfil the purpose for which it was collected, provide services, maintain records, comply with legal obligations, or support future medical reference where appropriate.

When information is no longer required, we take reasonable steps to delete, anonymise, or securely store it as per applicable requirements.

Your Rights

You may contact us to:

  • Access the personal information you have shared with us
  • Request correction of inaccurate information
  • Withdraw consent for certain types of communication
  • Request deletion of your personal information, subject to medical, legal, or regulatory retention requirements
  • Opt out of promotional communication

To make such a request, you can contact us using the details mentioned below.

Children’s Privacy

Our website and services are not intended for use by children without the involvement and consent of a parent or legal guardian. If information related to a minor is shared with us, it must be provided by a parent, guardian, or authorised adult.

Third-Party Links

Our website may contain links to third-party platforms such as social media pages, maps, videos, or external websites. We are not responsible for the privacy practices, content, or policies of such third-party platforms. Users are advised to review their respective privacy policies before sharing any information.

Updates to This Privacy Policy

Elysian Plastic Surgery Centre may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or data handling practices. Any updated version will be posted on this page with the revised date.

Contact Us

For any questions, concerns, or requests related to this Privacy Policy or your personal information, you may contact us at:

Elysian Plastic Surgery Centre
502, Galloping Corridor, Vesu Canal Road,
Near G.D. Goenka School, Vesu,
Surat, Gujarat – 395007

Phone: +91 77000 09597
Phone: +91 77000 05919